Red Dress Reviews

I have been a customer of Red Dress for a number of years. I think, generally speaking, the quality of the items are good and they are cute. I used to get a lot of compliments when I wore their items and I recommended them to people who would ask where I got my outfit.

However, due to a recent experience, that is no longer the case. I bought a number of items on final sale. I understand that these items are listed as non-refundable, but I have never had issues with Red Dress before, so I didn't anticipate problems. When the items came, most were good, but there were two items of dubious quality. One item was clearly used (smelled weird and didn't have tags) and another item had messed-up stitching and looked really wonky when put on.

I immediately (that day) notified Red Dress. They, seemingly, did the right thing and offered to refund me (store credit, not cash) even though they were Final Sale items. So far so good. But then, after I mailed back the items and got my credit, I noticed they reduced the refund $8 for return shipping. I was a bit stunned since they never mentioned that I would be charged for shipping, provided a pre-paid label, and on their website it says if you mail it back within 14 days and accept store credit then return shipping is FREE (they capitalize it on their website). I'm not sure I would have mailed them back if I had known I would be charged - I certainly wouldn't have used their label.

I notified Red Dress and basically got told that I was only offered the refund at all as a one-time exception to their Final Sale policy and gave no real explanation for why I was charged the $8... so... I guess I should feel lucky that I paid $8 for bad quality items and having to mail them back? I don't know a company that doesn't do full refunds for defective items. Well, I guess now I do...

Through experience I have learned that the quality of items from Red Dress is no longer reliable and the only one who pays the price when I receive defective product is me. Since I have used my "one-time exception" and paid $8 for the privilege, I will no longer be shopping at Red Dress and I won't recommend it to others. It is a shame since I was a fan of theirs before.

I have been a customer of Red Dress for a number of years. I think, generally speaking, the quality of the items are good and they are cute. I used to get a lot of compliments when I wore their items and I recommended them to people who would ask where I got my outfit.

However, due to a recent experience, that is no longer the case. I bought a number of items on final sale. I understand that these items are listed as non-refundable, but I have never had issues with Red Dress before, so I didn't anticipate problems. When the items came, most were good, but there were two items of dubious quality. One item was clearly used (smelled weird and didn't have tags) and another item had messed-up stitching and looked really wonky when put on.

I immediately (that day) notified Red Dress. They, seemingly, did the right thing and offered to refund me (store credit, not cash) even though they were Final Sale items. So far so good. But then, after I mailed back the items and got my credit, I noticed they reduced the refund $8 for return shipping. I was a bit stunned since they never mentioned that I would be charged for shipping, provided a pre-paid label, and on their website it says if you mail it back within 14 days and accept store credit then return shipping is FREE (they capitalize it on their website). I'm not sure I would have mailed them back if I had known I would be charged - I certainly wouldn't have used their label.

I notified Red Dress and basically got told that I was only offered the refund at all as a one-time exception to their Final Sale policy and gave no real explanation for why I was charged the $8.....so....I guess I should feel lucky that I paid $8 for bad quality items and having to mail them back? I don't know a company that doesn't do full refunds for defective items. Well, I guess now I do...

Through experience I have learned that the quality of items from Red Dress is no longer reliable and the only one who pays the price when I receive defective product is me. Since I have used my "one-time exception" and paid $8 for the privilege, I will no longer be shopping at Red Dress and I won't recommend it to others. It is a shame since I was a fan of theirs before.

If I could give it no stars, I would. They have sales, sell dresses that are not even close to the sizes and quality that they advertise and then refuse to refund you. In their email they said to donate or re gift.
Just a terrible company that you want to stay away from.

This company is a scam. I made a mistake ordering from here. I retuned something before the "return by" date given on the website and weeks later I got a email saying my return was too late. When I sent proof of the return date they still refused to refund me, give me store credit or even send the clothes back. (after they charged me to ship it to me and then again I had to pay to send the return back to them). They literally just stole money from me and have a terrible customer service team who can't offer any answers or alternatives regarding the matter. Very disappointed. Will never shop here again.

Purchased a few items & most were decent quality but one of the dresses was lace & feels very stiff. I would purchase more of their more simple items in the future. Deals & pricing was great

I bought a red gown and got the delivery not just promptly, the quality of the material is very good and the fittings so perfect. I love my red dress, looks good on me.

I ordered a skirt for my wife that I thought would look great on her. I looked through all of their information on sizing and even consulted someone else who ordered and was wearing the same sequined skirt about the fit.

Everything seemed a "go" for a medium. My wife normally wears a Small, but I went one size up just to play it safe.

I ordered it on December 24th and paid extra for 3 day shipping because we were leaving the country on December 28th and I wanted it for the trip.
The 28th came and went and we were gone when it finally arrived on January 3rd. There was no information anywhere that said there would be a delay in shipping either on their site or in the order confirmation email.

When it arrived, it was gorgeous rose gold sequins and I was really looking forward to her wearing it.

When we returned home on January 12th, the skirt was waiting.

When I unzipped it, the zipper was VERY tight and tore off about 8-10 sequins just in unzipping it.

My wife was barely able to squeeze into the size Medium skirt and the zipper was a good 3 inches away from being able to zip it up.

I contacted Red Dress for a refund / replacement.

Their (lengthy) response was:

Thank you for reaching out to us about this. We are so very sorry to hear about the delay surrounding the delivery of your order! Looking into this, it appears order xxxxxxxx was placed on Thursday, 12/24, with 3 business day expedited shipping. Since our Online Division was closed from Thursday, 12/24 to Sunday, 12/26, to spend time with our friends and families for the holidays, your order was shipped from our facility the following business day, Monday, 12/27, via UPS. Per our shipping guidelines, your order should have arrived by the end of the day Thursday, 12/30, at the latest. However, the tracking shows your package was delivered on Monday, 1/3. Warren, we truly apologize for any inconvenience this has caused! Since the order didn't arrive when promised, I've placed you in line to receive a refund for the expedited shipping cost, so we may suggest keeping your eyes peeled for a refund notification email later this afternoon, 1/14.

Additionally, we are so sorry to hear the skirt didn't work out! Taking a further look into your order, it appears the Shining Moment Rose Gold Sequin Skirt is a final sale item. As stated in our return policy, "Items marked with Final Sale cannot be returned, refunded or exchanged. We do not charge restocking fees but Final sale items are limited to heavily marked down items from past seasons." link removed We work very hard to make this information as clear as possible, as the items are marked as 'FINAL SALE' on each specified product page, and this information can also be located on our returns page. Please see the attached screenshot. With that said, we are currently unable to accept the skirt as a return, as the item is Final Sale, and non-returnable, per our return guidelines. However, we are hopeful that you're able to re-gift, re-sell, donate, or re-purpose the item however you best see fit. I hope this helps clear some things up! Again, we apologize for any confusion and/or inconvenience this has caused.

Furthermore, please keep in mind, the sizing of an item truly depends on the Vendor, and since we order from many different vendors, the sizing may vary. With that said, we want to let you in on a little known fact about our website that few guests realize but can be SO helpful in picking the right pieces in the right sizes! Since our styles come from many different designers, sizing may vary from piece to piece. The 'About The Fit' section on each product's page will provide more detailed information about that particular product's fit, but if you're still not sure about the measurements or you need to know more about the product, our Fit Experts are here to help! Feel free to email them via email at stylist at shopreddress dot com. We definitely recommend being familiar with your measurements while browsing our pieces, and then don't ever hesitate to reach out to our Stylist Team so they can help. I hope this information is helpful! Please let us know if you have any other questions or concerns.


I recommend NOT doing business with RedDress.com EVER.

I’ve bought a pokadot skirt and had so many compliments!!

This site was recommended to me by a friend. I didn't check the reviews first (which is a good thing otherwise I would have been reluctant given the negative reviews). I ordered my dress on a Friday, it arrived within a week. I tried it on right away and was extremely pleased with it. It was exactly as depicted in the picture. The fabric is of great quality, it hangs very well and fits perfect! This is the first time I have ordered from this company. I ordered the elegance and grace ivory maxi dress, and I honestly feel like a goddess in it.

Tomorrow will be one week since the order was placed. It has not even been shipped out or getting f ready to be shipped out.